OUR PRIVACY POLICY

This privacy notice sets out how we (Offerhive) will process personal data we collect from or about you, or which you provide to us.  Please read this notice carefully to understand why data is being collected and what we do with that data.

Our website and services may contain links to independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies.

We may change the privacy notice from time to time by amending this page. Where we amend our policy, we will advise you that the Policy has been updated.

For the purpose of the Data Protection Act 2018 which incorporates the Data Protection Act 1998 and General Data Protection Regulation EU 2016/679 which were introduced in May 2018 you should be advised of the following:
 

What you need to know about data

Offerhive is a trading name of eProp Services Limited, incorporated and registered in England and Wales with company number 09210707 whose registered office is at 121 Park Lane, London, England W1K 7AG.

By supplying data to us you will provide information about yourself and your property which the Data Protection Act 1998 defines as personal data or sensitive personal data. The Data Controller will be eProp Services LTD. Data will be used by offerhive.co.uk, eProp Services Limited, the Property Buying Partners and The Guild of Property Professionals for the purpose of providing you with a Provisional Offer Range and an Offer on your property.

Our process ensures that a trusted Estate Agent supports you through every step of the process, therefore you will be contacted by a member of The Guild of Property Professionals as part of the Offerhive journey.

The Guild of Property Professionals (also known as The Guild) is a membership organisation with a national network of approximately 800 independently owned estate agents.

By supplying data, you give consent for all data provided to be used in this way unless you tell us otherwise. We may use your data for marketing, and you will be given an opportunity to decide whether you wish to receive marketing from us.

What type of information will we collect from you?

There are many reasons why you may be contacting us and as such the information we obtain will differ depending on the purpose for us requesting or your providing personal data. This typically could include:

• If you are interested in selling your property
• Have a property to sell

The personal information we collect from you will differ depending on the purpose but could include the some or all of the following:

• Your name, address, email, and telephone numbers

What we are going to do with your information?

We will hold and use personal information about you in the following ways:

• In order to fulfil our obligations to you when providing you with our services or information you have requested
• To share your information with others where necessary to fulfil our property services for you or where acting as agent for a third party on your behalf
• Communicate with you during the course of providing our services, for example with your enquiries and requests.
• Statistical purposes so we can analyse figures to help us manage our business and plan strategically for the future.
• To provide you, or to enable [third parties] to provide you, with information about goods or services we feel may interest you, where you have provided permission for us to do so or, if you are an existing customer only, where we choose to contact you by electronic means (including e-mail or SMS) with information about our own goods and services similar to those which you have already obtained from us or negotiated to obtain from us . For those marketing messages you can unsubscribe at any time
• To notify you about changes to our service.
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• Use the information in accordance with any contract of employment or similar

On what basis can we process your information?

The legal grounds under data protection legislation for processing your personal data are as follows:

• It is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract with you, for us to provide you with our products and services.
• You have given us explicit consent to the processing of your personal data for one or more specific purposes, namely 1) where you have given us consent to receive electronic marketing by us and/or 2) to process your Special Category Personal Data described above. You do not need to provide us with marketing consent in order to receive our services.
• It is necessary for the purposes of our legitimate interests, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine this we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you. Our legitimate interests include processing necessary to improve and to promote our services and product and to better understand our customers’ interests and knowledge of the property market and to administer the technical aspects of our service and products.
• Where we need to comply with a legal obligation, or in rare circumstances:
  • Where we need to protect your interests (or someone else's interests); and/or
  • Where it is needed in the public interest or for official purposes

How long we keep your data for

We will retain your personal data for different periods depending on the service you have chosen to use us for. For all property related transactions we will retain personal data for 6 years after the business relationship comes to an end. There may be times in which a longer period than those stated will be required, i.e. where we are under regulatory or statutory duties to hold your data for a longer period or need to retain it in the event of a legal claim or complaint.

Who will your information be shared with?

We will pass your details to the following organisations (our “data processors”) who carry out certain activities on our behalf as part of our providing our services, contractors to carry out repairs, payment service providers, property management agents, credit reference and fraud prevention agencies, cloud computing host providers, technical support service providers, advertising networks services, email marketing services. With each of these organisations they will only process the data for specific purposes,

• A member of The Guild of Property Professionals
• One of our Property Buying Partners:
  • HBB Solutions (https://hbbsolutions.co.uk)
  • We Buy Any Home (https://www.webuyanyhome.com)

Individual Privacy Policies can we viewed on the respective The Guild of Property Professionals or Property Buying Partners websites.

Once an offer is accepted on your property it is usual for us to issue a sale memorandum to all parties and their Solicitors which will contain the following information. Should you object to this please advise your Estate Agent (who is supporting you through the Offerhive journey) before an offer has been accepted.

• Your name
• Your address
• The agreed price
• Information on timescales
• Other

We will also disclose your personal information to third parties:

• If our company or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Security of your Data

Your data will be held on secure servers within the European Economic Area ("EEA") with all reasonable technological and operation measures put in place to safeguard it from unauthorised access.  Where possible any identifiable information will be encrypted or minimised.

If we have given you a username and password which enables you to access certain parts of your matter on our systems, you are responsible for keeping it confidential. Please do not share it with anyone.

We will take all reasonable steps to ensure that requirements of EU GDPR following the UK's departure from the EU are followed.

Yours Rights

How you can access and update your information

You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed. These requests can be sent to our Data Protection Officer whose contact details were provided at the beginning of this Policy. Any subject access request information will be processed within 30 days unless we agree otherwise with you.

How you can request erasure of your data

You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where you have withdrawn consent for us to process it (as explained below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

How you can withdraw your consent

You have the right at any time to withdraw any consent you have given us to process your personal data. Please note if you withdraw your consent it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent. Should you wish to do so you can change your consent preferences at any time contact the data protection officer at detailed at the beginning of this privacy notice.

How you can restrict or object to us using your data

You can ask us to suspend the way in which we are using your information in certain scenarios, or object to our processing your data where we are relying on a legitimate interest ground (or those of a third party) and you feel it impacts on your fundamental rights and freedoms, or where we are processing your personal data for direct marketing purposes. In some cases where you object, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Please note that if you want us to restrict or stop processing your data this may impact on our ability to provide our services. Depending on the extent of your request we may be unable to continue providing you with our service.

Moving your information to another organisation

In the event that we process your data by automated means where you have either provided us with consent for us to use your information or where we used the information to perform a contract with you, you have the right to request that we send to you or to another organisation, a copy of the personal data we hold about you, for example when you are dealing with a different service provider.

Complaints about the use of your personal data

If you wish to raise a complaint on how we have managed or processed your personal data, you can contact us to request he matter investigated. In the first instance please write/email our data protection office whose contact information is at the beginning of this privacy notice.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the UK data protection regulator, the Information Commissioner’s Office.  Further details can be found at www.ico.org.uk or 0303 123 1113.